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[招聘] 杜塞Mammotion招聘2-3位售后工程师

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发表于 6.2.2024 12:06:02 | 只看该作者 回帖奖励 |倒序浏览 |阅读模式
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Location: Germany,Düsseldorf
Job Type: Full-Time
About Us:
Mammotion is committed to shaping a smarter and high-quality eco friendly outdoor lifestyle by providing innovative outdoor robotics solutions. Our mission starts with the revolution of robot lawn mowers for professionals and consumer
Responsibilities:
  • Customer Support:

    • Serve as the primary point of contact for customers in Europe, addressing inquiries, concerns, and providing timely resolutions.
    • Communicate effectively in multiple languages, ensuring a high level of customer satisfaction.
  • Issue Resolution:

    • Investigate and resolve post-sales issues, including product defects, shipping discrepancies, and warranty claims.
    • Collaborate with internal teams to ensure swift and effective solutions.
  • Product Knowledge:

    • Develop a deep understanding of our products to provide accurate and helpful information to customers.
    • Stay updated on product features, specifications, and troubleshooting procedures.
    • Train and support local third service centre and offline distributor service team.
  • Local Service Centers:

    • Coordinate with local service centers across Europe, ensuring they have the necessary spare parts and technical  to assist customers effectively.
    • Proactively visit the third-party after-sales service center and distributor service team, collect and feedback their problems, and solve them in time.
  • Documentation:

    • Maintain detailed records of customer interactions, resolutions, and feedback.
    • Provide regular reports to management on key performance indicators and customer satisfaction metrics.
Qualifications:
  • Previous experience in customer service, preferably in an after-sales or technical support role.
  • Fluent in English, other European language will be a plus (French, German, Spanish, etc.).
  • Strong communication and problem-solving skills.
  • Ability to work independently and collaboratively in a fast-paced environment.
Benefits:
  • Competitive salary and commission structure.
  • Opportunities for professional development and growth.
  • Dynamic and collaborative work environment.

If you are a passionate and results-driven individual looking for a challenging opportunity in European sales, we invite you to apply by submitting your resume and cover letter to yuki.wu@mammotion.com
Mammotion is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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