泰坦通信科技有限公司诚聘技术服务工程师

ky_053c99bae

Company: Titanicom Tech Limited (Hong Kong Company)

Position: Technical Service Engineer (Frankfurt, Germany)

Salary: to be negotiated

Job Description
 


1. Project delivery responsibilities

l Take over project from sales and pre-sale team and perform handover session in order to internally kick-off project

l Participate in technical discussion and propose technical solution to customers’ requirements

l Prepare necessary document in advance, including configuration scripts, label table, cable connection table, service migration plan, etc.

l Collect ID information from both internal team members and external partners to apply data center access in advance

l Site survey of the data center and export the site survey report on time

l Lead the planning and implementation of project onsite, including installation, racking, cabling, configuration, commission etc.

l Define the scope of work for new recruits and elaborate to stakeholders

l Manage both internal and external project resource allocation and ensure external partners performing their best

l Ensure that the project deliverables are on time, within budget and meet quality demand

l Daily, weekly, monthly and quarterly onsite report on project or customer level when it is required

2. Operation & maintenance service deliver responsibilities

l Standby on-call by 24*7 basis and provide first-level contact and incident resolution for customers and escalates major incidents as appropriate

l Preparing SOP (standard operating procedure) of onsite support case and seeking for internal approval

l Urgent onsite support when it is required within 4 hours for the highest SLA response

l Troubleshooting, diagnosing and resolving hardware, software, network and system problems

l Replacing faulty network hardware components during the day and night

l Responsible for the installation and configuration of new end user software and hardware on operation and maintenance matters

l Accurately document incident and service requests within the service management platform

l Assist in purchase and inventory in and out of all technology equipment or spares parts

l Evaluate current configuration and processes and develop documentation and SOP’s

l If necessary, liaise with third-party sub-contractors or vendors to support internal procurement process

l Helps develop, document, communicate and enforce end user and networking policies

l Case report upon closure of tickets along with weekly report, monthly report, quarterly report or yearly report

l Position may be required to perform duties outside their normal responsibilities as needed and when requested

Requirements

l Diploma or above, preferably in computer or network;

l Fluent in both English and Germany, Mandarin or any other third language is preferred;

l 1-5 years of working experience in IP or IT project delivery; this requirement can be relaxed to some extent for outstanding fresh graduates;

l Familiar with Huawei devices (or H3C devices) and experience in network design/technical implementation is preferred;

l Cisco CCNA, CCNP, CCIE or Huawei HCNA, HCNP, HCIE certification is preferred, PMP or ITIL certification is preferred;

l Basic network knowledge, such as TCP/IP protocol stacks, basic routing and switching knowledge;

l Basic server knowledge and familiar with Linux CLI;

l Able to travel domestically and overseas;

l Work efficiently under pressure and overtime work may be required.