Company: Titanicom Tech Limited (Hong Kong) Industry: Computer Science/Information Technology Position: Technical Service Engineer (Frankfurt, Germany) Salary: to be negotiated Contact: daisy@titanicom365.com WeChat ID: wq984881258
Job Description 1. Project delivery responsibilities l Take over project from sales and pre-sale team and perform handover session in order to internally kick-off project; l Participate in technical discussion and propose technical solution to customers’ requirements; l Prepare necessary document in advance, including configuration scripts, label table, cable connection table, service migration plan, etc.; l Collect ID information from both internal team members and external partners to apply data center access in advance; l Site survey of the data center and export the site survey report on time; l Lead the planning and implementation of project onsite, including installation, racking, cabling, configuration, commission etc.; l Define the scope of work for new recruits and elaborate to stakeholders; l Manage both internal and external project resource allocation and ensure external partners performing their best; l Ensure that the project deliverables are on time, within budget and meet quality demand; l Daily, weekly, monthly and quarterly onsite report on project or customer level when it is required. 2. Operation & maintenance service deliver responsibilities l Standby on-call by 24*7 basis and provide first-level contact and incident resolution for customers and escalates major incidents as appropriate; l Preparing SOP (standard operating procedure) of onsite support case and seeking for internal approval; l Urgent onsite support when it is required within 4 hours for the highest SLA response; l Troubleshooting, diagnosing and resolving hardware, software, network and system problems; l Replacing faulty network hardware components during the day and night; l Responsible for the installation and configuration of new end user software and hardware on operation and maintenance matters; l Accurately document incident and service requests within the service management platform; l Assist in purchase and inventory in and out of all technology equipment or spares parts; l Evaluate current configuration and processes and develop documentation and SOP’s; l If necessary, liaise with third-party sub-contractors or vendors to support internal procurement process; l Helps develop, document, communicate and enforce end user and networking policies; l Case report upon closure of tickets along with weekly report, monthly report, quarterly report or yearly report; l Position may be required to perform duties outside their normal responsibilities as needed and when requested.
Requirement l Diploma or above, preferably in computer or network; l Fluent in both English and German, Mandarin or other third language is preferred; l 1-5 years of working experience in IP or IT project delivery; outstanding fresh graduates are totally welcomed; l Familiar with Huawei devices (or H3C devices) and experience in network design/technical implementation is preferred; l Cisco CCNA, CCNP, CCIE or Huawei HCNA, HCNP, HCIE certification is preferred, PMP or ITIL certification is preferred; l Basic network knowledge, such as TCP/IP protocol stacks, basic routing and switching knowledge; l Basic server knowledge and familiar with Linux CLI; l Able to travel domestically and overseas; l Work efficiently under pressure and overtime work may be required.
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