招聘IT技术支持工程师IT Support Specialist-德国柏林Berlin

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为国内知名, 具有4亿用户的大型媒体公司，招聘IT技术支持工程师，优先考虑华人。

TikTok is adestination for short-form mobile videos. Our mission is to capture and presentthe world's creativity, knowledge, and moments that matter, directly from themobile phone.

TikTok is based in LosAngeles, with global offices in London, Tokyo, Seoul, Shanghai, Beijing,Singapore, Jakarta, Mumbai, Moscow, and other 20 areas.

We are seeking an ITSupport Specialist to help us grow our IT environment. The IT Support Specialist is essentially an IT Business Partner who is the first point ofcontact for end-users. As an IT Business Partner, your focus is not just toresolve incidents, but to find the underlying problem and develop long termsolutions.

Typical responsiblities:

·          . Provide top-notch ITsupport to our local offices as well as our world-wide remote office workers

·          . Interface daily withother technical staff, and work on assignments and delivering services to endusers

·          . Monitor ourcorporate and development infrastructure and assist in its growth

·          . Build, set-up,maintain, implement, and troubleshoot technology problems related to laptops,desktops, servers and systems that affect end-user productivity

·          . Support both Windowsand Mac systems in the corporate environment. This includes desktops, laptops,servers and systems

Additional responsibilities

·          . Guide user to useself-service IT resources, such as ticketing system and knowledge base

·          . Provide eventsupport, setup AV and live stream equipment

·          . Perform basictroubleshooting tasks and operating system support on Microsoft Windows

·          . OS, Mac OS X andnetwork services

·          . Mobile device setupand post installation support

·          . Create ITinstructions

Required Skills:

·          . College Degree inComputer or Systems Science or Engineering or 2 plus years of relevantdiscipline

·          . Excellent customer service,organizational, prioritization, multitasking and communication

·          . Good understandingin at least two of the following skill-sets required within IT Operations:Windows, Mac, Linux, Networking, Scripting or Automation, Applicationtroubleshooting . Systematic problem solving approach with theability to adjust quickly to changing priorities and make progress in areaswhere a high ambiguity and uncertainty exist

·          . Strong workingknowledge of common applications: email (Gmail), GSuite, desktop publishing(Microsoft Office), web browsers (Safari, Chrome...Etc.)

·          . Ability to followwritten and verbal instructions, willingness to learn new procedures and tasks

Desired Additional Skills:

·          . Bilingual (German/English),Mandarin is a plus

·          . Hardware/software/networktraining and/or certification in systems (such as CCNA, MCSA, RHCSA, etc.)

·          . Basic scriptingcabability (Shell, python, Perl PHP, C+++, Java)

·          . Experiencesetting-up and deploying Audio/Visual equipment

Please send your resume to: hrc@midalan.com

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欢迎IT大佬们来邮沟通：hrc@midalan.com

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