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[招聘] 诚聘——技术服务工程师(base 法兰克福)

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发表于 18.5.2020 03:32:40 | 只看该作者 回帖奖励 |倒序浏览 |阅读模式

Company: Titanicom Tech Limited (Hong Kong Company)

Industry: IT industry, Telecom

Position: Technical Service Engineer (Frankfurt, Germany)

Salary: to be negotiated

Contact: daisy@titanicom365.com

Job Description
 


1. Project delivery responsibilities

  • Take over project from sales and pre-sale team and perform handover session in order to internally kick-off project
  • Participate in technical discussion and propose technical solution to customers requirements
  • Prepare necessary document in advance, including configuration scripts, label table, cable connection table, service migration plan, etc.
  • Collect ID information from both internal team members and external partners to apply data center access in advance
  • Site survey of the data center and export the site survey report on time
  • Lead the planning and implementation of project onsite, including installation, racking, cabling, configuration, commission etc.
  • Define the scope of work for new recruits and elaborate to stakeholders
  • Manage both internal and external project resource allocation and ensure external partners performing their best
  • Ensure that the project deliverables are on time, within budget and meet quality demand
  • Daily, weekly, monthly and quarterly onsite report on project or customer level when it is required

2. Operation & maintenance service deliver responsibilities

  • Standby on-call by 24*7 basis and provide first-level contact and incident resolution for customers and escalates major incidents as appropriate
  • Preparing SOP (standard operating procedure) of onsite support case and seeking for internal approval
  • Urgent onsite support when it is required within 4 hours for the highest SLA response
  • Troubleshooting, diagnosing and resolving hardware, software, network and system problems
  • Replacing faulty network hardware components during the day and night
  • Responsible for the installation and configuration of new end user software and hardware on operation and maintenance matters
  • Accurately document incident and service requests within the service management platform
  • Assist in purchase and inventory in and out of all technology equipment or spares parts
  • Evaluate current configuration and processes and develop documentation and SOPs
  • If necessary, liaise with third-party sub-contractors or vendors to support internal procurement process
  • Helps develop, document, communicate and enforce end user and networking policies
  • Case report upon closure of tickets along with weekly report, monthly report, quarterly report or yearly report
  • Position may be required to perform duties outside their normal responsibilities as needed and when requested

Requirement

  • Diploma or above, preferably in computer or network;
  • 1-5 years of working experience in IP or IT project delivery; outstanding fresh graduates are totally welcomed;
  • Basic network knowledge, such as TCP/IP protocol stacks, basic routing and switching knowledge;
  • Basic server knowledge and familiar with Linux CLI;
  • Fluent in both English and German, Mandarin or other third language is preferred;
  • Able to travel domestically and overseas;
  • Work efficiently under pressure and overtime work may be required;
  • Familiar with Huawei devices (or H3C devices) and experience in network design/technical implementation is preferred;
  • Cisco CCNA, CCNP, CCIE or Huawei HCNA, HCNP, HCIE certification is preferred, PMP or ITIL certification is preferred

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