华为杜塞招聘Knowledge Management Specialist

花儿与少年

华为杜塞招聘Knowledge Management Specialist   

About Huawei
        •        Our products and solutions have been deployed in over 140 countries, serving more than one third of the world’s population. 
        •        Our business language is English: Unlike other players in the industry, we truly offer an English language dominated environment. This means: the opportunity to work in a multinational with people from multiple backgrounds- a deep enhancement for any resume.
        •        We seek and reward talent. At Huawei, if you are driven and show results, you will see these efforts rewarded. We have a culture that rewards hard work and dedication. We don’t take people for granted.
        •        18 locations in Germany. 5 Research & Development Centers. 1600+ employees in Germany.  Yes, we are growing!
        •        We operate globally!  We are the largest telecommunications equipment manufacturer in the world, and we are going for more every day.  Who wouldn’t want to have this on their resume?
        •        We are friendly and we like it that way:  At Huawei, we have a nice working environment. Doors are open, and people collaborate with each other in a non-political manner. It’s fun coming to work!
        •        We offer international real professional development opportunities. Anywhere you are, Huawei is there!
        •        We are diverse, and we embrace it - We have more than 150 nationalities worldwide. Working at Huawei, not only will you grow as a professional, but you will enrich your life!

For further information, please visit us now at http://www.huawei.com



Knowledge Management Specialist

Job location:  Germany-Düsseldorf-Hanssaallee 205


Main Responsibilities:
        •        Knowledge Creation Project Management:
        •        Responsible for local service and sales knowledge creation
        •        Review and optimize product knowledge and do the knowledge localization, assure the product knowledge is suitable for local consumers
        •        Push related responsibility persons create knowledge according to WEU knowledge creation, publish, promotion process
 
        •        Knowledge Requirements and Correction Management:
        •        Handling and tracking employees knowledge feedback progress in Huawei internal system
        •        Analysis and experience Huawei official website and Hicare APP knowledge quality and make the related optimization
 
        •        Knowledge Base Promotion and Optimization:
        •        Responsible for pushing local service team to use Huawei internal knowledge system
        •        Collect Huawei internal knowledge system optimization suggestions from local team and push HQ to optimize


Requirements:
        •        General requirements:
        •        Strong communication skills, you have a natural talent to work with people from different cultures and backgrounds
        •        Highly organized and target orientated
        •        Able and eager to learn new skills
 
        •        Experience:
        •        It will be better that familiar with the consumer products
        •        It will be better that have call center knowledge management or repair center technical support experience

        •        Language
        •        Fluent in Chinese and English


Contact info:
Please send your detailed Resume/CV (photo attached) in English via E-Mail to pooi.khay.chong@huawei.com indicating the position you apply for.