诚聘——技术服务工程师（base 法兰克福）

ky_053c99bae

Company: Titanicom Tech Limited (Hong Kong Company) Industry: IT industry, Telecom Position: Technical Service Engineer (Frankfurt, Germany) Salary: to be negotiated Contact: daisy@titanicom365.com Job Description 1. Project delivery responsibilities Take over project from sales and pre-sale team and perform handover session in order to internally kick-off project Participate in technical discussion and propose technical solution to customers’ requirements Prepare necessary document in advance, including configuration scripts, label table, cable connection table, service migration plan, etc. Collect ID information from both internal team members and external partners to apply data center access in advance Site survey of the data center and export the site survey report on time Lead the planning and implementation of project onsite, including installation, racking, cabling, configuration, commission etc. Define the scope of work for new recruits and elaborate to stakeholders Manage both internal and external project resource allocation and ensure external partners performing their best Ensure that the project deliverables are on time, within budget and meet quality demand Daily, weekly, monthly and quarterly onsite report on project or customer level when it is required 2. Operation & maintenance service deliver responsibilities Standby on-call by 24*7 basis and provide first-level contact and incident resolution for customers and escalates major incidents as appropriate Preparing SOP (standard operating procedure) of onsite support case and seeking for internal approval Urgent onsite support when it is required within 4 hours for the highest SLA response Troubleshooting, diagnosing and resolving hardware, software, network and system problems Replacing faulty network hardware components during the day and night Responsible for the installation and configuration of new end user software and hardware on operation and maintenance matters Accurately document incident and service requests within the service management platform Assist in purchase and inventory in and out of all technology equipment or spares parts Evaluate current configuration and processes and develop documentation and SOP’s If necessary, liaise with third-party sub-contractors or vendors to support internal procurement process Helps develop, document, communicate and enforce end user and networking policies Case report upon closure of tickets along with weekly report, monthly report, quarterly report or yearly report Position may be required to perform duties outside their normal responsibilities as needed and when requested Requirement Diploma or above, preferably in computer or network; 1-5 years of working experience in IP or IT project delivery; outstanding fresh graduates are totally welcomed； Basic network knowledge, such as TCP/IP protocol stacks, basic routing and switching knowledge； Basic server knowledge and familiar with Linux CLI； Fluent in both English and German, Mandarin or other third language is preferred； Able to travel domestically and overseas; Work efficiently under pressure and overtime work may be required; Familiar with Huawei devices (or H3C devices) and experience in network design/technical implementation is preferred; Cisco CCNA, CCNP, CCIE or Huawei HCNA, HCNP, HCIE certification is preferred, PMP or ITIL certification is preferred

ky_053c99bae

顶帖！！！

ky_053c99bae

顶帖！

ky_053c99bae

顶帖！