AUTEL 慕尼黑招聘 客户服务专员

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AUTEL is hiring Customer Service Specialist inGermany

NOTE:

Pleasesend your CV to: recruitment.eu@autel.com

请将您的简历发送至邮箱：recruitment.eu@autel.com

Pleasewrite the job-title in the subject of the email

请在邮件主题中注明申请的岗位与地点

About Autel：

Autel Intelligence is a fast-growingmanufacturer and supplier of professional diagnostic tools, TPMS systemproducts, ADAS calibration equipment and related accessories in automotiveaftermarket.

Established in Shenzhen, China in 2004,Autel is now a listed group with more than 2,000 employees.

Autel Intelligence has global officesincluding New York, California, Munich, Venice, London, Dubai, Kanagawa, SãoPaulo, Shenzhen, Changsha, and Xi’an.

Any further information please refer to our website.

Job description:

·       Comprehensiveand professional support for our customers by online chating, email and phone

·       Takeownership of customers issues and follow problems through to resolution;

·       Controlof data quality

·       Complaintmanagement

·       Systemtraining and assistance with data maintenance

·       Developservice procedures, policies and standards

·       Workingwith the product experts to resolve difficult issues and update the product

·       Activecontribution to the continuous improvement of our processes and the expansionof our internal knowledge database

Job requirements:

·       Bachelordegree or above, 2 years of professional experience, preferably in customersupport and ticket management

·       Professionalcustomer service experience, including but not limited to multi-channelcustomer service, such as Calling center, etc.

·       Firstexperiences in e-commerce or start-ups are an advantage

·       Excellentanalytical and problem solving skills required to assess and resolve issueswith strong attention to details.

·       Professionalcustomer service standards and quality, excellent verbal and writtencommunication skills,

·       Excellentknowledge of management methods and techniques are an advantage

·       Excellent learning ability, advancedtroubleshooting and multi-tasking skills, strong responsibility, courtesy andenthusiasm

·       Fluent in English, any otherEuropean languages such as German, French or Spanish is a plus

What we offer

l With a professional and academicleadership team globally, we offer continuous career growth, internationalopportunity, and a very competitive salary and bonus.

Work location: Ismaning, Munich, Germany

AUTEL 在德国招聘 客户服务专员(1人)

关于Autel：

Autel Intelligence AG 是一家快速发展的专业诊断工具、TPMS 系统产品、ADAS 校准设备和汽车售后市场相关配件的制造商和供应商。

Autel 于 2004 年在中国深圳成立，现在是一家拥有 2000 多名员工的上市集团。 我们在纽约、加利福尼亚、慕尼黑、威尼斯、伦敦、迪拜、神奈川、圣保罗、深圳、长沙和西安设有全球办事处。

Autel Europe GmbH 是我们位于慕尼黑的全资子公司，也处于发展和人才的较高阶段。

工作职责：

·        通过在线聊天、电子邮件和电话为我们的客户提供全面和专业的支持；

·        理解掌握客户的各种问题，并跟踪解决问题；

·        跟踪管理产品相关数据，管理投诉问题

·        支持协助产品培训及数据维护

·        与国内工程师配合解决客户提出的较难的技术问题，促进产品更新

·        不断改进我们的服务流程，为扩展我们的内部只是数据库做出积极贡献

任职要求：

·        本科及以上学历, 2年以上工作经验，客户支持和票务管理优先

·        客户服务领域相关工作经验，包括但不限于多渠道客户服务，如呼叫中心等。

·        有电子商务或初创企业经验者优先

·        评估和解决问题所需的出色分析和解决问题的技能，并且非常注重细节。

·        专业的客户服务标准和质量，出色的口头和书面沟通技巧，

·        在管理方法和技术方面的相关知识和能力是一个优势

·        优秀的学习能力、较强的故障排除和多任务处理能力、强烈的责任感、对待客户要礼貌、热情

·        流利的英语，任何其他欧洲语言，如德语、法语或西班牙语是一个加分项

我们提供什么

在全球拥有专业和学术的领导团队，我们提供持续的职业发展、国际机会以及极具竞争力的薪酬和奖金。