诚聘-IT技术服务工程师（base法兰克福）

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Company: Titanicom Tech Limited (Hong Kong Company)
Position: Technical Service Engineer (Frankfurt, Germany)
Salary: to be negotiated
Contact: daisy@titanicom365.com
WeChat ID: wq984881258

Job Description
 

1. Project delivery responsibilities

• Take over project from sales and pre-sale team and perform handover session in order to internally kick-off project
• Participate in technical discussion and propose technical solution to customers’ requirements
• Prepare necessary document in advance, including configuration scripts, label table, cable connection table, service migration plan, etc.
• Collect ID information from both internal team members and external partners to apply data center access in advance
• Site survey of the data center and export the site survey report on time
• Lead the planning and implementation of project onsite, including installation, racking, cabling, configuration, commission etc.
• Define the scope of work for new recruits and elaborate to stakeholders
• Manage both internal and external project resource allocation and ensure external partners performing their best
• Ensure that the project deliverables are on time, within budget and meet quality demand
• Daily, weekly, monthly and quarterly onsite report on project or customer level when it is required
  

2. Operation & maintenance service deliver responsibilities

• Standby on-call by 24*7 basis and provide first-level contact and incident resolution for customers and escalates major incidents as appropriate
• Preparing SOP (standard operating procedure) of onsite support case and seeking for internal approval
• Urgent onsite support when it is required within 4 hours for the highest SLA response
• Troubleshooting, diagnosing and resolving hardware, software, network and system problems
• Replacing faulty network hardware components during the day and night
• Responsible for the installation and configuration of new end user software and hardware on operation and maintenance matters
• Accurately document incident and service requests within the service management platform
• Assist in purchase and inventory in and out of all technology equipment or spares parts
• Evaluate current configuration and processes and develop documentation and SOP’s
• If necessary, liaise with third-party sub-contractors or vendors to support internal procurement process
• Helps develop, document, communicate and enforce end user and networking policies
• Case report upon closure of tickets along with weekly report, monthly report, quarterly report or yearly report
• Position may be required to perform duties outside their normal responsibilities as needed and when requested
  

Requirements

• Diploma or above, preferably in computer or network;
• Fluent in both English and Germany, Mandarin or any other third language is preferred;
• 1-5 years of working experience in IP or IT project delivery; this requirement can be relaxed to some extent for outstanding fresh graduates;
• Familiar with Huawei devices (or H3C devices) and experience in network design/technical implementation is preferred;
• Cisco CCNA, CCNP, CCIE or Huawei HCNA, HCNP, HCIE certification is preferred, PMP or ITIL certification is preferred;
• Basic network knowledge, such as TCP/IP protocol stacks, basic routing and switching knowledge;
• Basic server knowledge and familiar with Linux CLI;
  

• Able to travel domestically and overseas;
• Work efficiently under pressure and overtime work may be required.