杜塞汉朔科技售后工程师招聘

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Location: Düsseldorf, Germany

About Us

Founded in 2012, Hanshow is a globalleading digitalization solution provider in the pan-retail sector, possessingstrong independent R&D, software & hardware integration capabilities,as well as advantaged resources across the whole industry chain.

Based on IoT, AI and big data technologies,Hanshow provides customers with integrated digital store solutions, includingElectronic Shelf Labels (ESL), full-scene marketing, AIoT technology and arange of other applications. Serving more than 35,000 stores in over 50countries, Hanshow has been a trusted partner among retailers worldwide, with areach of over 50% of the top 100 global retailers and 66% of the top 100domestic retailers.

In 2018, the German subsidiary HanshowGermany GmbH was founded in the Düsseldorf’s Oberkassel area. To match therapid growth of our business in Europe, we are actively recruiting forAfter-sales Engineers (d/f/m)

YourTasks and Responsibilities:

•       Be responsible for local projects technicalsupport, which may include hardware and software installation, systemdeployment, maintenance, upgrading, emergency handling, troubleshooting,debugging, ESL templates design, training etc.

•       Work with R&D team toprovide accurate, timely, and quality responses totechnical innovation or customization requests.

•       Handle customer complaints of productproblems, and follow-up internal improvement countermeasures, fast tracking andfacilitating timely closure.

•       Establishment, maintenance and managementof after-sales channels, timely warning and improvement of products with majorquality problems.

•       Regularly summarize customer complaints andtechnical experience, contributing to knowledge management (SOP, guidelines,etc.), Learning & Sharing.

Whoare we looking for:

•       Bachelor degree or above in IT, computerscience, telecommunication, electronics, automation, or related field.

•       2~3 years of relevant experience in adynamic, fast paced international environment

•       Familiar with Linux, system integration andbasic network architecture.

•       Familiar with database, cloud and IoTtechnology.

•       Ideally with basic knowledge of RestfulAPI, SQL, RF.

•       Experience of project related to WirelessCommunication is preferred.

•       Fluent in German and English, both writtenand spoken; Chinese as an advantage.

•       Self-motivated and have a “can-do”attitude, able to work under pressure and with flexible hours.

What we offer:

•       Competitive salary in the relevantindustry.

•       Promising and sustainable self-developmentand prospects.

•       Wide technical and modern environment withinteresting challenges.

•       Professional environment with an opencommunication culture.

      •       Flexible working arrangement with work fromhome option.

Interested?  

Please do not hesitate to contact: yuan.liu@hanshow.com with your application, salary expectations and earliest possiblestart date.