Intern Bussiness Support Systems Engineer(M/F)- Luxembourg We’ re still looking for 3 intern BSS Engineers for an internship of 3-6 months, then a CDD/CDI according to your performance. If you are interested, please send your motivation letter and resume to recruit.wctlux@outlook.com
Job Description: Business Support Systems (BSS) - are the components that a telephone operator runs its business operations towards customer. BSS and OSS platforms are linked in the need to support various end to end services. As a BSS engineer, Software and Hardware technology needs to be used in your daily work. You need to manage many different tasks and deal with unexpected situation. Essential Job Duties: - Daily maintenance of the ONLINE system (Software and Hardware). - Supporting maintenance team to deal with customers’ complains. - Create several full-in tickets through the Zsmart system, tracking these tickets and making a feedback for the problems received for intervention - Communicating with customers - Serve as a key point of contact for external clients with regard to daily servicing inquiries. - Handle complex projects autonomously - Provide high client support remotely as well as onsite - Participate in software evolution tasks - Testing and evaluating the software our company develops - Assure preventive and corrective maintenance and propose enhancements - Provide basic training to our partners/final clients in the use of the software - Guarantee deliverables quality Skills, Education and Experience: - Database (Oracle,Mysql...) - Linux/UNIX - Shell,Python,Perl... - Cloud computing basics - If you know Jave,C,C++ will be better - High team spirit and dynamic - Ability to priorities tasks in a frequently hectic environment - Excellent communication skills and fluent in Chinese and English (Both written and spoken) - Any other language will be a strong asset (French is better) - Minimum Bac 3+ diploma, preferable in computer science or electrical engineering - Solution driven & problem solving oriented - Good skill in using informatic tool especially Office Industry Telecoms, Telecommunication, IT Employement Type: Full-time From Monday to Friday; 8 hours per day Job Functions IT, Telecommunication
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