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Company: Titanicom Tech Limited (Hong Kong Company) Industry: IT industry, Telecom Position: Technical Service Engineer (Frankfurt, Germany) Salary: to be negotiated Contact: daisy@titanicom365.com Job Description
1. Project delivery responsibilities l Take over project from sales and pre-sale team and perform handover session in order to internally kick-off project l Participate in technical discussion and propose technical solution to customers’ requirements l Prepare necessary document in advance, including configuration scripts, label table, cable connection table, service migration plan, etc. l Collect ID information from both internal team members and external partners to apply data center access in advance l Site survey of the data center and export the site survey report on time l Lead the planning and implementation of project onsite, including installation, racking, cabling, configuration, commission etc. l Define the scope of work for new recruits and elaborate to stakeholders l Manage both internal and external project resource allocation and ensure external partners performing their best l Ensure that the project deliverables are on time, within budget and meet quality demand l Daily, weekly, monthly and quarterly onsite report on project or customer level when it is required 2. Operation & maintenance service deliver responsibilities l Standby on-call by 24*7 basis and provide first-level contact and incident resolution for customers and escalates major incidents as appropriate l Preparing SOP (standard operating procedure) of onsite support case and seeking for internal approval l Urgent onsite support when it is required within 4 hours for the highest SLA response l Troubleshooting, diagnosing and resolving hardware, software, network and system problems l Replacing faulty network hardware components during the day and night l Responsible for the installation and configuration of new end user software and hardware on operation and maintenance matters l Accurately document incident and service requests within the service management platform l Assist in purchase and inventory in and out of all technology equipment or spares parts l Evaluate current configuration and processes and develop documentation and SOP’s l If necessary, liaise with third-party sub-contractors or vendors to support internal procurement process l Helps develop, document, communicate and enforce end user and networking policies l Case report upon closure of tickets along with weekly report, monthly report, quarterly report or yearly report l Position may be required to perform duties outside their normal responsibilities as needed and when requested Requirement l Diploma or above, preferably in computer or network; l 1-5 years of working experience in IP or IT project delivery; outstanding fresh graduates are totally welcomed l Basic network knowledge, such as TCP/IP protocol stacks, basic routing and switching knowledge l Basic server knowledge and familiar with Linux CLI l Fluent in both English and German, Mandarin or other third language is preferred l Able to travel domestically and overseas l Work efficiently under pressure and overtime work may be required l Familiar with Huawei devices (or H3C devices) and experience in network design/technical implementation is preferred l Cisco CCNA, CCNP, CCIE or Huawei HCNA, HCNP, HCIE certification is preferred, PMP or ITIL certification is preferred
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发表于 12.5.2020 09:57:15
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