标题: ###Customer Service Representative-Native German speaker [打印本页] 作者: elainechang 时间: 10.3.2009 15:31 标题: ###Customer Service Representative-Native German speaker Full Time Job Opportunity in One Famous MNC company (Based in Shanghai)
Salary RMB 15,000 per month
Customer Service Representative Responsibilities：
-Process travel cheque applications in a timely and comprehensive manner to ensure customer satisfaction
-Deliver Employees, Customers and Shareholder metrics as per goals
-Highlight issues through feedback and recommend changes in workflows, procedures and service levels to meet customer needs and to ensure quality service at all times -Adherence to quality and compliance guidelines
-Support all new initiatives in the New Accounts area
-Effective and efficient call handling
-Gather relevant information from customers as required and update it accurately to facilitate the decisioning process
Required Qualifications：
ESSENTIAL
-Bachelor’s Degree.
-Excellent knowledge of local culture, business rules/etiquette, economy.
-Analytical mind & attention to detail
-High level of Customer sensitivity, commitment & service orientation
-Ability to take independent decision & meet stringent deadlines
-Good interpersonal skills -Excellent oral/written communications skills
-Flexible to work in any shift and handling calls
-Native speaker（German or French or Spanish）
PREFERRED
-Major in economy, marketing, trading
-Ideally customer service background with sales experience
-Previous experience of business to business sales.
-Previous experience in dealing with difficult customers or being in a customer facing environment.
PLS. send your resume to mp2285@manpower.com.cn we can discuss the detail of this position in the near future.