公司信息：Wayfair Inc. is an American e-commerce company that sells furniture and home-goods. Formerly known as CSN Stores, the company was founded in 2002. Their digital platform offers 14 million items from more than 11,000 global suppliers. The online company is headquartered in Boston, Massachusetts, Wayfair has offices and warehouses throughout the United States as well as in Canada, Germany, Ireland, and the United Kingdom.
招聘职位：
Mandrin speaking Assistant Manger
What You’ll Do
Report to Senior Management on team performance, development, and improvement areas
You’ll manage, coach, develop a team of 6-12 Operations Associates and Specialists
Monitor and drive key service level metrics for fulfillment to ensure that we are providing excellent customer experience and delivering on our promise.
Lead team meetings, personal development conversations and regular check-ins
You will develop robust, trusting relationships with key stakeholders and senior leadership, and identify opportunities to improve productivity.
Partner closely with a variety of key stakeholders- including transportation, data integration, warehousing, inventory planning, engineering and others to coordinate cross functional projects.
Monitor, report and drive individual and team performance
Manage multiple priorities in a face-paced environment with effective communication and thorough follow through.
You’ll establish sound process improvement initiatives that drive long term improvement, as well as streamline and optimize day-to-day operations.
What You'll Need
Strong verbal and written communication skills, in both English and Mandarin.
2+ years of experience leading and managing operational teams while balancing production/quality metrics - experience in Online Retail, Supply Chain or Logistics an advantage
Proven track record of motivating and developing teams and individual team members
Able to work collaboratively across functions and synthesize multiple points of view into a streamlined action plan. Able to effectively drive results in a fast-paced and rapidly growing company.
Analytical ability necessary to problem solve and gather & interpret data to identify
Strong analytical and quantitative skills - ability to leverage raw data to inform coaching process and strategy
Entrepreneurial spirit with ability to communicate when things don’t go as planned
Demonstrated use of technology to automate processes with focus on driving efficiency and cost savings
A Bachelor’s Degree or a strong degree of operational experience in a similar role.
Experience in business and data analytics, Excel, SQL an advantage
Supply Chain Associate
What You'll Do
Be the go-to person for our suppliers for day-to-day operational issues and train and educate them on the use of Wayfair's operational tools.
To complete the full onboarding cycle of new suppliers, you will provide training on Wayfair processes, while ensuring that they adhere to these.
You will be seen as an educator of Wayfair process knowledge to all external partners, i.e. suppliers, while also identifying any gaps in the training of operational topics.
You will act as an expert for our Customer Service department with regards to supplier-related issues
Work effectively across teams and departments to ensure efficient collaboration
Think pro-actively and critically about our internal processes to improve efficiency, effectiveness and customer experience
Act as a problem solver to root cause issues and react quickly for resolution of issues
You will ensure that customers are given up to date information on their orders
Build a rapport with our suppliers and internal stakeholders to ensure customer experience is met
What You'll Need
Strong verbal and written communication skills, in both English and Mandarin.
Experience working in operational environments, ideally engaging with external partners (suppliers, vendors, carriers).
Ability to work collaboratively and foster great working relationships with various stakeholders.
You will have strong organisational skills and experience working with Excel and Microsoft Office.
Demonstrated problem-solving skills and creative approaches to issues as well as experience leading/driving projects or initiatives.
Ability to work with a great level of autonomy, to prioritise tasks efficiently and to quickly adapt to change.
You will be proactive in your approach and have an eagerness to learn and have a strong team focus.