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标题: 诚聘——技术服务工程师（base 法兰克福） [打印本页]
作者: ky_053c99bae 时间: 12.5.2020 09:57
标题: 诚聘——技术服务工程师（base 法兰克福）
Company: Titanicom Tech Limited (Hong Kong Company)
Industry: IT industry, Telecom
Position: Technical Service Engineer (Frankfurt, Germany)
Salary: to be negotiated
Contact: daisy@titanicom365.com
Job Description
1. Project delivery responsibilities
l Take over project from sales and pre-sale team and perform handover session in order to internally kick-off project
l Participate in technical discussion and propose technical solution to customers’ requirements
l Prepare necessary document in advance, including configuration scripts, label table, cable connection table, service migration plan, etc.
l Collect ID information from both internal team members and external partners to apply data center access in advance
l Site survey of the data center and export the site survey report on time
l Lead the planning and implementation of project onsite, including installation, racking, cabling, configuration, commission etc.
l Define the scope of work for new recruits and elaborate to stakeholders
l Manage both internal and external project resource allocation and ensure external partners performing their best
l Ensure that the project deliverables are on time, within budget and meet quality demand
l Daily, weekly, monthly and quarterly onsite report on project or customer level when it is required
2. Operation & maintenance service deliver responsibilities
l Standby on-call by 24*7 basis and provide first-level contact and incident resolution for customers and escalates major incidents as appropriate
l Preparing SOP (standard operating procedure) of onsite support case and seeking for internal approval
l Urgent onsite support when it is required within 4 hours for the highest SLA response
l Troubleshooting, diagnosing and resolving hardware, software, network and system problems
l Replacing faulty network hardware components during the day and night
l Responsible for the installation and configuration of new end user software and hardware on operation and maintenance matters
l Accurately document incident and service requests within the service management platform
l Assist in purchase and inventory in and out of all technology equipment or spares parts
l Evaluate current configuration and processes and develop documentation and SOP’s
l If necessary, liaise with third-party sub-contractors or vendors to support internal procurement process
l Helps develop, document, communicate and enforce end user and networking policies
l Case report upon closure of tickets along with weekly report, monthly report, quarterly report or yearly report
l Position may be required to perform duties outside their normal responsibilities as needed and when requested
Requirement
l Diploma or above, preferably in computer or network;
l 1-5 years of working experience in IP or IT project delivery; outstanding fresh graduates are totally welcomed
l Basic network knowledge, such as TCP/IP protocol stacks, basic routing and switching knowledge
l Basic server knowledge and familiar with Linux CLI
l Fluent in both English and German, Mandarin or other third language is preferred
l Able to travel domestically and overseas
l Work efficiently under pressure and overtime work may be required
l Familiar with Huawei devices (or H3C devices) and experience in network design/technical implementation is preferred
l Cisco CCNA, CCNP, CCIE or Huawei HCNA, HCNP, HCIE certification is preferred, PMP or ITIL certification is preferred
作者: ky_053c99bae 时间: 8.6.2020 04:38
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